Return Policy

Please send the package with any fast courier company to:
Stree:t Str. Interioara 3, No. 1 Constanta;
City: Constanta, Romania;
Phone: 0749763937

The buyer has the right to notify SC NATURA LIVING DECO SRL, through writing, that they forego their purchase, with no penalty and without providing a reason, within 14 calendar days of placing the order, In line with law OUG no. 34/2014, and may return the product in the same interval of 14 calendar days.

The right to withdraw does not apply to those products made as part of a custom order (with custom finish, upholstery, dimensions, etc.), or if the returned product is not in the same condition as it was when it was delivered.

Before the withdrawal period has expired, the buyer has to inform SC NATURA LIVING DECO SRL about their decision to withdraw from the contract, using an unequivocal statement, for example, the return form below.

The returned product must have the condition of a new product, in the manufacturer’s packaging, with all its original accessories. The buyer is required to pack the returned product properly, in the same way it was received, so as to avoid any damage during return shipment.

If the returned product is damaged, has stains, shows signs of assembly, wear or excessive use, scratches, chipping, bumps, mechanical shocks, is dirty or has missing hardware and cannot be sold as a new product, we reserve the right to refuse the product. In case of refusal, round trip shipping costs are borne by the buyer.

Return products to SC NATURA LIVING DECO SRL at Str. Interioară 3 nr. 1 Constanta, without unjustified delays and within a maximum of 14 days from the date on which the client communicated to SC NATURA LIVING DECO SRL their decision to withdraw from the contract. The deadline is met if the products are returned by the consumer before the expiration of the 14-day period.

SC NATURA LIVING DECO SRL will refund the buyer the value of the products received as payment from him, no later than 14 calendar days from the date they are informed of the decision from the withdraw the customer from the contract. The refunded amount is conditioned by the receipt of the products that were sold. The refunded amount will represent the equivalent value of the returned products, minus the delivery fee incurred by the return. Reimbursement of the amount thus calculated is made using the same method of payment as the initial order, unless otherwise agreed with the customer.

The buyer is responsible for any reduction of the value of their products resulting from their handling, other than what is necessary for the natural use, characteristics and functioning of the products.

It is important to take into account the fact that, by their nature, the products sold by SC NATURA LIVING DECO SRL are handmade and may display small imperfections (variations in color or finish of the material). These are not considered to be defects and, in these cases, the warranty conditions cannot be invoked. However, the customer can request the return of the product without the need for any explanation, in accordance with the law.